WFCD offers a full range of professional inbound and outbound telemarketing services to serve as a knowledgeable and friendly voice for all your B2B and B2C needs. We are proud that all of our Call Center Operations are based solely in the United States.
Our experienced Call Center Specialists are carefully trained to answer questions and accurately process orders with the help of a customized help screen from 9 a.m. to 8 p.m. (EST). All calls are queued and promptly answered in the order they are received. After business hours, we offer an automated voice mail system that allows order-taking via voice mail or prompts the customer to call back during regular business hours.
For around-the-clock service, we partnered with a reputable national telemarketing firm that staffs live operators 365 days a year, 24 hours a day. This service meets the industry standards of answering 80% of calls within 20 seconds with less than 5% of calls abandoned.
Other WFCD telemarketing services include call-prompter options, outbound telemarketing campaigns, source code tracking, monthly call reports and much more.
"Western Folder has been a valued supplier of fulfillment services to American Airlines for over 30 years. The ordering system is uncomplicated and easy to use. Shipments and special requests are handled efficiently resulting in satisfied users at the end of the day. Overall, I am very satisfied with the services provided and particularly with the helpful, professional staff assigned to our account."
- Susan D. Williams, Manager, Brand Management & Target Marketing